Payment Policy

• We accept payments in TL, EUR, USD, GBP, and CHF.
• All change will be provided in Turkish Lira (TL).
• Payments can be made via cash or credit card.
• MIR and UnionPay cards are not accepted.

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Refund & Exchange Policy

• Refunds and exchanges are only valid if the original purchasing invoice is presented.
• For food items: claims must be made within 24 hours of purchase.
• For non-food items: claims must be made within 72 hours of purchase.
• Exchange is available only in cases where the product is defective, has developed an unpleasant odor or mold after opening.
• Refunds are accepted only for unopened products in original packaging and within the valid time window.

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Teens Club & Birthday Party Bookings

• Opening hours: 11:00 AM to 11:00 PM.
• Pricing:
  
  • 1 Hour: 850 TL
  • 1.5 Hours: 1,250 TL
  • 2 Hours: 1,500 TL
  • 3 Hours: 1,900 TL
• Birthday party reservations must be made at least 72 hours in advance. However, 1 week prior is highly recommended.
• Prepayment is required to confirm birthday party bookings.

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Promotions

• Campaigns such as “Spin & Win” may be offered from time to time. Redemption and participation are subject to availability and store approval.

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Disclaimer

• Candy Candy is not responsible for any personal injury, property damage, or loss.